Terms and Conditions:
1. Rental Period: The Rental Period begins on the agreed Start Date and ends on the agreed End Date as specified in the Car Rental Agreement.
2. Reservation and Payment: Reservations are subject to availability and must be secured with a valid payment method. Payment is due at the time of booking or upon vehicle pickup, as per the Rental Company's policy.
3. Vehicle Usage: The rented vehicle shall only be used by the authorized renter and listed drivers. It must be used in accordance with all applicable laws, regulations, and the terms outlined in this Agreement.
4. Insurance: The rental vehicle may be covered by the rental company's insurance policy. Additional insurance coverage options may be available at an extra cost. The Renter is responsible for any damages not covered by insurance.
5. Fuel Policy: The renter is responsible for returning the vehicle with the same level of fuel as at the start of the rental period, unless otherwise specified in the Car Rental Agreement.
6. Additional Charges: Additional charges may apply for late returns, extra mileage, fuel refill service, cleaning fees, or any other breach of the Car Rental Customer Agreement terms.
7. Cancellation and Refunds: Cancellation policies vary and are outlined at the time of booking. Refunds may be subject to cancellation fees depending on the timing of the cancellation.
8. Age Requirements: Renters must meet the minimum age requirement as specified by the rental company and hold a valid driver's licence.
9. Vehicle Condition: The Renter agrees to return the vehicle in the same condition as at the start of the rental period, subject to reasonable wear and tear.
10. Liability: The Rental Company shall not be liable for any loss or damage to personal belongings left in the rented vehicle during or after the Rental Period.
11. Termination of Agreement: The Rental Company reserves the right to terminate the Car Rental Agreement and repossess the vehicle at any time if the Renter fails to comply with the terms and conditions outlined herein.
12. Deposit Refund Policy: Deposits are refundable upon the satisfactory return of the vehicle, subject to inspection for damages, excessive wear and tear, or any violations of the rental agreement terms. The refund process may take up to 3 days after the vehicle is returned.
13. Deposit Deductions: The Rental Company reserves the right to deduct from the Deposit for any additional charges, fees, or costs incurred during the Rental Period, including but not limited to, fuel charges, cleaning fees, late return fees, or damage repair costs.
14. Authorization Hold: By providing a Deposit, the Renter authorizes the Rental Company to place a hold on the deposit amount on their credit card or other payment method. This hold may remain in place for a period determined by the Rental Company, even after the vehicle is returned, to cover any potential additional charges.
15. Deposit Disputes: In the event of a dispute regarding the deposit or any deductions made from it, the Renter agrees to cooperate with the Rental Company's investigation process. Any disputes shall be resolved in accordance with the terms outlined in this agreement and applicable laws.
16. Deposit Forfeiture: Failure to comply with the terms and conditions of the Car Rental Agreement may result in the forfeiture of the deposit, in whole or in part, to cover any damages, costs, or losses incurred by the Rental Company.
17. Identification Documents: The Renter agrees to provide the Rental Company with a valid driving license, national identification card, and passport (if applicable) before the commencement of the Rental Period. These documents will be used for verification purposes and to fulfill legal requirements. The Rental Company reserves the right to refuse the rental if the Renter fails to provide the necessary identification documents.
18. Rental Period Extension: If the Renter wishes to extend the Rental Period beyond the originally agreed End Date, the Renter must notify the Rental Company at least 24 hours in advance. Rental extensions are subject to vehicle availability and approval by the Rental Company. Additional rental charges may apply for the extended period, and the Renter agrees to abide by the terms and conditions outlined in this agreement for the duration of the extension.
19. Indemnification: The Renter agrees to indemnify, defend, and hold harmless the Rental Company for any loss, damage, or legal actions against the Rental Company as a result of Renter’s operation or use of the Vehicle during the term of this Car Rental Agreement.
20. Governing Laws: This Agreement shall be governed and construed in accordance with the laws of Malaysia. The Parties agree that the exclusive jurisdiction and venue for any matter arising out of or pertaining to this Agreement shall be the courts in Malaysia.